FAQ

Sobon is committed to providing high quality, safe and comfortable accessories. Our products are mainly made of environmentally friendly alloys, 925 sterling silver, natural and artificial gems, pearls and other high-quality materials. Every piece of jewelry is subjected to rigorous quality testing before it goes on the market to ensure that it is not harmful to the skin and is suitable for daily wear.

Of course you can. SOBON offers a 30-day no-reason return or exchange service. As long as the item is in original condition, unused and in good packaging, you can contact our customer service team within 30 days of receiving the item to make a return or exchange request. Please refer to our "Return Policy" page for details.

Yes, we offer global delivery. By working with a number of international logistics companies, we are able to deliver beautiful jewelry to all parts of the world. Please note that shipping costs and delivery times may vary by region, please check at checkout or consult our customer service.

Maintenance jewelry is very simple, the key is daily care. It is recommended to avoid jewelry contact with water, cosmetics, perfume and other chemicals, and store in a dry, dark place when not wearing. For silver jewelry, the occasional use of a soft cloth and a silver cloth wipe can remove the oxide layer and maintain its shine. For jewelry set with gemstones, please avoid scratching with hard objects and check regularly whether the setting is firm.

At present, SOBON mainly sells online and has not opened a physical store. However, our website provides detailed product descriptions, multi-angle images, and authentic user reviews to help you make your choice. At the same time, we also provide one-to-one online customer service to answer all your questions, to ensure that you can buy satisfactory accessories.